We want to hear you and understand your business (high level), your challenges, where you stand (current strategy), and your vision and expectations. We may also request read-only access to your data analytics repository to gain better insight. This will enable us to conduct competitive market research and craft a custom strategy aligned with your business goals.
How it works
Based on our comprehensive research, we share a roadmap to achieving your long-term business growth objectives in a month-to-month pattern. This includes a proposed cost with variable pricing options matching your quarterly marketing budget. At the end of this phase, we derive a mutually agreed plan of action and achievable goals for the first 30 days. If we fail to achieve our 30 days goal, you qualify for a full refund, no questions asked. Should you decide to continue rendering our services beyond 30 days, the refund policy will no longer be applicable. After 30 days, we engage in a monthly retainer model with no long-term obligation to cancel the service at any time.
During this phase, we gain access across all your necessary digital assets, a formal introduction to our team rendered for your project with roles and ownership associated with your account, our project management practices and service level agreement, and availability and accountability on your side with the key point of contact(s).
Your active participation and collaboration are critical for success. To ensure we are always aligned with your engagement objectives, we share weekly reports detailing what we did over the last 7 days to match the monthly goals, the impact of our activities on your business, and what we intend to accomplish in the next 7 days. This will allow you to share your feedback and/or introduce any changes in the proposed weekly action plan. Offering a transparent reporting system will help you assess the quality of our services rendered and whether to continue moving forward or cancel. With this, we primarily mitigate the risk of long-term engagements derailing due to inactive participation on either side.
We seek your formal approval to render our services for the upcoming 30 days. In an event of not receiving your formal approval, we disengage our team from your project within 7 days from the renewal date.